[COMMON QUESTIONS]
A few things
worth knowing.
Help with choosing, ordering and caring for your piece.
What timber do you use?
The configurator’s furniture collection is made from solid pine. Finish names describe the colour, rather than a different timber species. Pine is a softer timber and can develop marks with use.
Can I change the dimensions?
Yes. Use the product’s dimension controls for the available sizes. For measurements or design details outside those options, contact the studio.
Can I see the finishes before ordering?
Explore our five finishes on furniture and in close-up, or visit the studio to compare the colours in person.
Will my furniture look exactly like the photographs?
The photographs show the selected colour. Natural grain, knots and markings vary across boards, so each finished piece has its own character. Lighting and screens can also affect how colour appears.
How long will my order take?
Tables and larger furniture usually take 3–4 weeks; benches and smaller furniture usually take 2–3 weeks. These lead times begin once your deposit is confirmed. Ask us about time-sensitive or larger commercial orders.
How does the deposit work?
Furniture orders require a 50% deposit on the total order, including delivery. All prices include GST. The remaining balance is due before collection or delivery. We confirm the order details and issue an invoice through Wix. Production is released after we confirm the deposit has been paid. Choose your pieces, review the cart and submit your order through checkout. We’ll review the details and send your invoice.
Do you deliver, and can I collect?
Furniture hand delivery is available within WA, or you can arrange free pickup from our Landsdale workshop. Read ordering and delivery for the rate structure.
Can you supply furniture for a venue?
Yes. We work with cafés, bars, restaurants, hotels and accommodation projects. Visit commercial furniture or apply for commercial pricing.
How do I care for the finish?
Use gentle cleaning, wipe spills promptly and protect the surface from heat and abrasion. Follow the care guide, and ask us before applying a maintenance or repair product.
Can I change or cancel a custom order?
Contact the studio as soon as possible to discuss the order’s progress. Read the existing refunds, deposits and custom orders policy for the full terms. Your rights under Australian Consumer Law are not excluded by that policy.